Data protection is important to the Municipality of Kassandra. This policy informs you about the information collection practices of the Municipality of Kassandra, including the types of data it may collect, retain, process, the purpose of collection, the categories of individuals to whom the data may be disclosed, and the rights you have. The Municipality of Kassandra makes every effort to protect your personal data, provided that the personal information you provide is accurate and true.

Additionally, it describes some of the security measures the Municipality takes to protect data privacy and provides assurances about actions the Municipality will not take.

Legal and Regulatory Framework

The Municipality of Kassandra, as a Local Government Organization of the 1st degree, collects and processes personal data related to you for the exercise of its responsibilities and the fulfillment of its legal obligations. For the purposes of this policy, the Municipality of Kassandra is referred to as the “Data Controller” as defined in Article 4(7) of the General Data Protection Regulation.

The management and protection of the personal data of the visitor of the website eservices.kassandra.gr are subject to these terms and the relevant provisions of the European Regulation 2016/679 for the Protection of Personal Data (GDPR). The terms take into account both the rapid development of technology, especially the Internet, and the existing legal framework regarding these issues. eservices.kassandra.gr will not engage in any unfair and unauthorized use without your prior consent, following the principles of personal data protection provided by relevant laws and international conventions. eservices.kassandra.gr does not disclose, publish, or exchange the personal information and data entrusted to us. Furthermore, it does not distribute personal information and user data to any other organization or partner not associated with it, including email addresses or any other information related to its users.

Types of Data Collected by the Municipality of Kassandra via its Website

We collect the following personal data:

• Identification Data: Name, Surname, Patronymic, Mother’s Name, Username, ID Card Number, VAT Number, Social Security Number (AMKA), Date of Birth, Place of Birth.
• Contact Data: Mailing address, Email address, Mobile phone number.
• Data contained in attached documents or supporting documents necessary for the submission of an application.
• Data concerning third parties, such as date of death, place of death, etc.
• Audiovisual material: Photos and videos of events.

We do not collect, nor do we access in any way, through the website, special categories (“sensitive”) of personal data or data related to criminal convictions and offenses of the subjects. Visiting the website of the Municipality of Kassandra (eservices.kassandra.gr) does not necessarily require the provision of any personal data by you. However, in several cases, it is necessary for you to provide certain personal data, indicated in the respective data entry sections on the eservices.kassandra.gr website.

Collection and Purposes of Personal Data Usage

This Policy informs about the method and process of collecting information and personal data from eservices.kassandra.gr, categorizing the data that may be collected, stored, processed during our transactions, the purpose of collection-storage-processing, the categories of individuals the information concerns, and the third parties to whom the data may be disclosed. The Municipality makes every effort to protect your personal data, provided that the information you provide is accurate and true. This Policy also describes, to the extent possible, the security measures we take to protect the privacy of personal data and lists some guarantees for activities and actions the Municipality will avoid. The use of personal data, whether personal or not, collected by the Municipality from you, serves the following purposes:

Improvement and customization of the website: The Municipality of Kassandra intends to use this information only for the reasons for which it was collected and to provide you with information. It will also use it to customize the content of the website to your needs and to improve its composition, changes, and dynamics.

Legal Use: The Municipality of Kassandra may collect, store, disclose, and generally process your personal information when required by the Personal Data Protection Regulation and/or the Law, or when necessary to protect or defend its interests and yours.

Provision of electronic services through user identification: The Municipality of Kassandra intends to use this information to process your electronic application and will transfer it to the competent Services/Departments of the Municipality for the issuance of digital or handwritten certificates.

Contacting the Municipality: The Municipality of Kassandra intends to use this information in the context of its communication with the citizen, using any means available (including mail, email, phone, etc.), to assist us in managing and communicating with you regarding the improvement of the management of services provided by the Municipality in the past, currently, or in the future.

For filing complaints: for processing a complaint/grievance within or outside the framework of the “Citizen’s Ombudsman” institution.

For e-payment services “epay services”: The Municipality of Kassandra intends to use this information for the purpose of payment/settlement of user debts to the Municipality.

For voluntary actions: The Municipality of Kassandra intends to use this information in the context of communication with individuals who have expressed interest in voluntary actions.

For the digital citizen services platform: The Municipality of Kassandra intends to use this information to process the above requests. After user identification/authentication through the unique taxisnet (AADE) codes, the necessary data for submitting a certificate application will be collected. Subsequently, the user enters the electronic platform and digital mailbox using personal taxisnet codes to download requested digital documents and certificates to their electronic device. The certificate will be available in the user’s mailbox for a period of 3 months from the date of issue, ready for printing and retrieval.

Use of Information

The information provided on eservices.kassandra.gr may be used to:

• assist us in managing and communicating with you regarding the improvement of the management of services provided by the Municipality in the past, currently, or in the future,
• process complaints/grievances,
• communicate with you through any means (including mail, email, phone, etc.).

Data Storage

At eservices.kassandra.gr, we store personal data only for the time necessary to perform a service you requested or for which you gave your consent, subject to the relevant legal provisions and regulations.

Data Deletion

Your data will be deleted according to the case and always based on the provisions defined by the relevant legislation.

Transfer of Personal Data

The Municipality of Kassandra does not share or transmit personal data to third parties unless required for legal purposes to meet your requests or permitted by law. Access to your personal data is allowed only to authorized individuals who need access to complete the collection, use, and processing of data, as communicated in this statement.

In certain cases, the Municipality of Kassandra may share your personal data with various companies or service providers it collaborates with to meet your requests or with natural or legal persons entrusted with the processing, provided that we inform you in advance and obtain your prior consent if required. Those with access to the data are obligated to maintain confidentiality.

Cookies

eservices.kassandra.gr has the ability to use cookies as part of the facilitation and operation of services through its website.

Cookies are files transmitted to your computer’s hard drive via the Internet, allowing websites like veroia.gr to operate smoothly and without technical anomalies, collect multiple user choices, recognize frequent users, and facilitate their access. Cookies enable us to provide services as mentioned above.

What happens if you don’t want cookies?

If you do not want cookies, you can configure your computer to alert you each time a cookie is being sent, or you can disable all cookies through your Internet browser settings. (Check the Help menu of your browser to learn how to change or update your cookie settings correctly).

However, you should be aware that if you choose to block cookies from being stored on your hard drive, you may not be able to use some of the website’s services. Cookies do not harm the users’ computers or the files stored on them.

What are web beacons and how does the Municipality use them?

Some of the Municipality of Kassandra’s websites and informational emails may contain electronic images known as web beacons, also known as one-pixel GIF files or pixel tags. Their use on the website allows counting visitors who have accessed the pages of the Municipality of Kassandra. Their use in response emails and newsletters allows us to measure how many users have read the material we send. Web beacons allow us to develop statistical information about activities and functions that are more interesting to our visitors/users so that we can provide more personalized content. They are not used to access personal information without your consent.

How secure is your data

The Municipality of Kassandra strives to maintain strict security measures and controls to protect your personal information, ensuring compliance with all applicable legal requirements.

In the Municipality of Kassandra, we implement security measures at a technical and organizational level to secure the data we have collected from you against any intentional or unintentional attempt, handling, loss, destruction, or unauthorized access by third parties. Our security measures undergo continuous reviews and updates in accordance with the latest technological developments.

Access to your personal data is limited only to authorized employees who need it to provide you with products and services and who come into contact with this data.

We have activated physical, electronic, and procedural safeguards that comply with the regulations for the protection of your personal data.

The Municipality of Kassandra takes every possible precaution to ensure the security of your personal data. However, due to the nature of the internet, it cannot guarantee the protection of communications or information stored on browsers from any arbitrary access by third parties.

Internet Access

If you communicate with the Municipality of Kassandra through the Internet, we may occasionally use email to contact you regarding our services, provided you have voluntarily provided it.

You should be aware that communications over the Internet, such as email messages, are not secure unless they have been encrypted.

The Municipality of Kassandra is not responsible for any unauthorized access or loss of your personal information beyond its control.

Privacy Policy and Children

This website is designed and intended for use by adults. If you are a minor under the age limit requiring parental consent in your country, you should review the terms of this Privacy Statement jointly with your parent or guardian to ensure that you understand and accept these terms. If it is found that we have collected information from a minor without the consent of a parent or guardian, where such consent should have been obtained, we will delete the information as soon as possible.

IP Addresses

The IP address through which the computer of the visitor/user/member accesses the Internet and subsequently the Website/Application is stored and may be used by the page, if necessary, in the event of a violation of the Terms of Use of the Website/Application by the visitor/user/member.

Communication through the Website Platform

In the event that a user contacts us through the contact form or any other means, the provision of the user’s personal data is voluntary and solely at the user’s free will. We will process the provided personal data only to the extent necessary for the specific purpose.

Social Media Networks

It is possible within our website to offer the option of sharing on social networks and other related tools that allow you to share your actions within the website with other applications, websites, or mass media, and vice versa. Using such features allows the exchange of information with your friends or the general public, depending on the settings you have set on your profile. Please refer to the privacy policies of these social networking services for more information on how they handle your data.

Special Categories of Data

We ask you not to send us sensitive personal data via email and not to disclose it through the use of the communication platform. The processing of personal data of this category does not serve the purpose of processing, as defined above, under any circumstances.

Monitoring of Communications

All communications of the Municipality of Kassandra with you (including telephone conversations, emails, etc.) are not monitored and recorded.

What are your rights?

According to the General Data Protection Regulation (GDPR) 2016/679, you have the following rights:

1. the right of access,
2. the right to rectification,
3. the right to erasure, under certain conditions, such as when processing is no longer necessary for the purpose for which it was originally collected, and there is no other compelling reason to continue processing (or storing) it,
4. the right to restriction of processing,
5. the right to data portability,
6. the right to object, and the right not to be subject to a decision based solely on automated processing, including profiling,
7. the right to lodge a complaint with the supervisory authority.

This means that you have the right to receive, upon request, free information about stored personal data concerning you, to present, upon request, objections to the processing of your data for the future, and to withdraw your consent. Additionally, according to the applicable provisions, you have the right to correction, restriction of processing, data portability, data deletion, and the right to complain to a supervisory authority.

Please address such requests in writing with a relevant original letter or via fax or email to the competent Data Protection Department of the Municipality, as indicated below.

Statement Revisions

The Municipality of Kassandra reserves the right to periodically modify or revise this Statement at its absolute discretion. In case of changes, the Municipality of Kassandra will record the modification or revision date in this Statement, and the updated Statement will be effective for you from that date. We encourage you to periodically review this Statement to examine whether there are any changes in the way we manage your personal data.

Applicable Law and Jurisdiction

For any dispute between the user and the Municipality of Kassandra, the applicable law is Greek, and the competent court to resolve the dispute is the competent Courts of Thessaloniki.

Links

Our website may contain links to other websites. This privacy statement applies only to the user’s access to this website and to other websites managed exclusively by the Municipality of Kassandra. Under no circumstances is the administrator of this web portal responsible for the privacy terms of other websites, which are the responsibility of third parties (natural or legal persons).

Contact

If you have questions or recommendations regarding this Policy, you can address them to the following address and contact number. The continuous developments on the Internet, in general, make occasional adjustments to our rules on data protection necessary. The Municipality of Kassandra reserves the right to make the respective changes to these rules at any time.

Right to Submit a Complaint

In case you believe that the processing of data concerning you violates Regulation (EU) 2016/679, you have the right to lodge a complaint with a supervisory authority. The competent supervisory authority for Greece is the Hellenic Data Protection Authority, Kifisias 1-3, 115 23, Athens, https://www.dpa.gr/, Tel. 2106475600.

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